Facebook Messenger launches chat bot economy to take on apps


Facebook Messenger
Facebook Messenger wants to replace all the apps on your phone

Bots are officially taking over from apps as the primary way we communicate with our phones.

Facebook Messenger boss David Marcus has announced the launch of the Messenger platform – a tool that will enable developers around the world to build chat bots for the Messenger app which now has 900m users globally.

Speaking at Facebook’s annual developer conference F8 in San Francisco, Marcus showcased three types of “bots” – entities similar to friends within the app with which you can exchange text messages to perform a task.

What a Facebook Messenger bot would look like

FB Messenger bots
How to search for bots in Facebook Messenger

A bot would appear in the app just like a friend.

“We aren’t just trying to do question and response bots like you see elsewhere, but to have a rich interactive experience inside of threads,” Marcus told the Telegraph.

This includes shopping, booking airline tickets and even reading the news.

For instance, Marcus demonstrated the CNN News Bot for those who want little snippets of news in Messenger.

You can tell the CNN Bot what you’re interested in so it can tailor topics that are sent to you, and scroll through a carousel of different news stories. You can also ask it for a specific summary of a story.

CNN bot for Messenger
CNN bot for Messenger

Marcus also mentioned the shopping concierge bot built by e-commerce site Spring.

The bot asks you what you’re looking to buy – you can just text it if you want to, or click on the buttons – say you pick shoes, you can input price, and you get a range of curated products that you can scroll horizontally.

“It’s completely automated. People at the Facebook office here have been playing it here for the last couple of days, spending way too much money on it,” Marcus said.

Spring bot in Messenger
You can buy shoes in Mesesnger via the bot

The bots will learn your preferences

Facebook hopes to build machine learning into these bots so they learn your preferences over time – what types of items you like to buy, what news stories you prefer and so on.

This rich data is a goldmine for a service like Facebook which is sustained by advertising. “We are testing if business bots can re-engage people on threads with sponsored messages, it’s a small tiny test,” Marcus said.

In other words, Facebook may ultimately let brands contact you independently through Messenger, if they think you may be persuaded – a whole new era of targeted advertising.

Facebook’s AI assistant ‘M’ will also get bots

Facebook is testing its artificially intelligent secretary, called M, within its Messenger app in the US which uses a combination of human labour and machine learning to complete tasks for you. It can purchase items, get gifts delivered, book restaurants, and make travel arrangements.

“We are opening a new ‘bot builder’ so developers around the world can build bots for M,” Marcus said. This means if you wanted your assistant M to give you a weather alert and traffic summary before your commute every day, it would. “We could build an automated bot for that that learned over time,” he said.

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