Dealing With Burnout, Depression, Aging And Finding Work-Life Balance
Some years ago, in a survey conducted by the American College of Surgeons, 40% of the respondents reported burnout, 30% reported symptoms of depression and 28% indicated that their quality of life was suffering (Ann Surg 2009;250:463-471). Since then, it has also become clear that younger surgeons, even medical students, experience burnout and related problems.
To explore topics related to the stresses experienced by surgeons young and old, the Southeastern Surgical Congress assembled a panel of experts to discuss the ways they and their institutions guide colleagues and manage challenging situations. General Surgery News invited the panel members to review these topics in depth.
GSN: What do you do when you suspect depression, anxiety, attention deficit disorder or another disorder in a surgical resident?
Dr. Behrns: These days, residents entering a program or institution are assigned mentors who act on their behalf, who can discuss problems like depression or anxiety with them. If they have ongoing issues, we would direct them to a resident assistance program. That would be a safer discussion—residents don’t want to talk with their program director or chair about those types of problems. If the resident has escalating issues, the program director or chair would encourage him or her to seek medical assistance. That would be pretty far down the line and it doesn’t happen very often, but it can happen.
Dr. Sweeney: Generally, it’s when there are behavioral issues or when we see a drop-off in the quality of a trainee’s work. If we see problems, we bring them to the attention of our program director. He has a number of options. For instance, he can ask troubled residents to meet with a member of our resident faculty support system. In one situation, we had a resident who we were all concerned about from a performance perspective. Our program director had that trainee work with a psychiatrist who diagnosed depression that had not been previously identified. He wasn’t aware he had such severe depression. He got treatment for the problem, and commented on his exit interview how much the intervention changed his life.
Dr. Meyers: Our institution has a resource, developed by one of the psychiatrists, to try and address some of these problems. If someone comes to us on his or her own, or if his or her performance is not what I expect it to be, we have a conversation to figure out possible underlying issues. If there are problems like substance abuse, which is usually not a primary problem but a coping mechanism, we make appropriate referrals for that. But most of the time, it’s just dealing with a stressful profession that requires a significant amount of time at work.
Dr. Smith: The first thing I do is have a frank discussion with them and try to decide for sure if there is an issue. In general, I’ve found that people will open up. If we identify that there is a problem, I reassure them that it doesn’t mean their job is in jeopardy. It’s important they understand that they are in an environment where they will get the help they need. Then I point them toward our employee assistance program, which is very good at getting employees counseling or other assistance. What I don’t do is try to be their clinician. I’m the program director and it’s really important not to try to be their doctor.
GSN: How do you identify residents at risk for burnout or failure before they reach PGY-3?
Dr. Behrns: A decrement in their performance would be one indication. If the performance of a resident who did well when he or she first started starts to decline, that’s a sign. Also, in a lot of residency programs, the residents are close; they’re a tight-knit group. If you see a resident becoming isolated who previously was not isolated, that’s another sign that there may be a problem. And then anytime you get information that there are issues outside of the hospital, those are further indications that residents are having issues, and you should try to address these as early as possible.
Dr. Sweeney: This is a tough one. Concerning those at risk for failure, part of making sure those who transition into practice are successful is identifying residents who shouldn’t be surgeons in the first place and assist them with moving in a different career direction. We do have a fairly rigorous evaluation process, and we’ve just started implementing some competency-based training, having people demonstrate competence in a skill before they are allowed to perform it in the clinical setting. So we’re using a lot of tools to identify residents who are not progressing appropriately or may not be ready to perform procedures. But as far as managing those at risk for burnout, I really don’t know. We are focused on adhering to the 80-hour workweek to give people time off; we’re cognizant of the fact that everyone needs to decompress.
Dr. Meyers: That really is challenging. We try to have a culture where people are comfortable self-identifying if they’re having a problem, but I think that does not happen as often as it should. Our department and our residency program have formed a wellness group with a primary goal of destigmatizing that concept, to make it OK for people to talk about the fact that they’re struggling. Another primary goal is to develop strategies to promote wellness within the residency program. In fact, our residents are meeting as a group to discuss what sort of changes in structure would be meaningful to them.
Dr. Smith: We don’t have a specific general surgery resident screening tool. But the hospital does have an annual health assessment they conduct on every employee, and part of the health assessment survey are questions that have to do with depression and anxiety. As a program director, I would not get the results of that survey, but the screening could potentially spot a resident that was having some issues. More practically, what really happens is that residents have performance issues. That is more how we identify people having problems, and I can ask them to come in and talk to me about it.
GSN: How do you intervene if a resident’s behavior is creating a hostile work environment?
Dr. Behrns: If they really have a disruptive behavior, that would go directly to the program director or chair, and we would discuss professional expectations in the department or hospital and their interactions with other colleagues. That would be a direct conversation, and if that’s the end of it, that’s fine—things can happen. If it happens a second time, we would send them a letter indicating that their disruptive behavior is not part of our code and we expect it to change. Again, we would offer them an opportunity to seek counseling with the resident assistance program and other folks. If they really can’t control their disruptive behavior, they would get another letter of reprimand; and if that failed, they would probably be dismissed. It’s very hard. But I would say, in 20 years I’ve seen only one of these situations. It’s not a common scenario.
Dr. Sweeney: Five or six years ago, Emory created a pledge, a series of statements about how we’re going to treat each other: We will not create a hostile work environment; we will not demean; we will not use sarcasm. Non–pledge-like behavior is investigated. First, we have a “cup of coffee” conversation. If that doesn’t work, individuals will be asked to meet with our director of care transformation, who helps them recognize things they might not realize about how their actions are perceived. He also helps them develop strategies for example, if you know these are triggers for you in this environment, here are some strategies to deal more effectively and potentially avoid those triggers. When those two interventions don’t work, we’ll have them work with a leadership coach to develop the skills necessary to avoid such problems going forward. If they don’t get better, there needs to be a conversation about how their persistent behaviors are not consistent with the values we hold at Emory and perhaps a different work environment would better suit them.
Dr. Meyers: If I learn of something identified by peers or nurses or faculty, the first step is an informal conversation. I see them in the hall and say, “Do you have a second?” If things persist, we have a more formal, structured conversation, but in an informal setting. Both of those steps I think of more as coaching—being a listener but also communicating that we’ve identified some challenges and trying to identify any underlying issues we can address. The third step is more formal: an intervention conversation in my office at a defined time where I say, “This needs to change, these are things that have to happen, and here are some things I need you to accomplish.” The final step is punitive, but that really is the final step and is very uncommon.
Dr. Smith: I’m proud to say this is not something that comes up much. “Hostile work environment” is a pretty significant charge. I think it’s more common to have a resident that just offended someone and wasn’t aware of it, got mad and mouthed off to someone in an unprofessional way. I did have one situation a few years ago, where a resident really was creating a kind of a hostile environment. I brought him in and said, “Here’s the problem, here are some ways we’re going to measure you fixing the problem; if you can’t fix the problem, then we’ve got a real issue here.” Most of the time I’ve found that once confronted, people are generally happy to tell their side of the story, but also to acknowledge that this is something they need to work on.
GSN: Over the past decade or so, have you noticed a cultural shift and greater sensitivity toward or acceptance of surgeons striving for a work–life balance?
Dr. Behrns: Absolutely. There’s no doubt that people are looking for a better balance between their surgical career and life outside the hospital. For years, some people identified this as a lack of commitment, but I don’t think so. I think they’re incredibly committed, but they’re also committed to their families and activities outside the hospital. They’re looking for a better balance. Nobody takes care of every patient every hour of every day. As long as people work as a team, have the patients’ best interests in mind and perform well while they’re there, they deserve time away. My attitude may not be completely common, but I think more senior surgeons are moving toward that position.
Dr. Sweeney: Very much so. I think it starts at the top. I practice what I preach. I have seven children. I do two things: I come to work and do my job, and then I spend time with my family. As a department and as a school, I think we’ve made the shift to recognizing the need for balance. When younger folks exhibit behaviors—such as working too many hours—that will lead to burnout in the end or that can create what we call at-risk situations, whether it’s around patient care or administrative or research issues, something that could put them at risk for liability down the road, we tell them to slow down. We tell them it’s OK to have balance, and we encourage people to do that.
Dr. Meyers: Generally yes. It is not the entirety of the profession, that’s for sure. Using myself as an example, I recognize it, but do not set a very good example. That’s part of the problem. We can talk about work–life balance and support people wanting to have that balance, but we don’t always model those behaviors. I think the profession as a whole recognizes the importance and necessity of this issue, and has grown to accept that. But the modeling of behaviors has not always mirrored the conversation.
Dr. Smith: There has definitely been a shift. The medical students that come into residency know they’re going to have an 80-hour workweek and no more. Their expectation is that they will be able to carry on all the normal extracurricular activities. When they finish and go into practice, that’s the work environment they expect to join. They want to work with a group; they want coverage; and when they’re off, they want to be off. I do think this correlates somewhat with the change in duty hours in 2003. There are probably people who have gone into surgery since then who would not have gone into surgery before. Now I think people just completely expect that they will have reasonable work hours and that if they’re up all night, they won’t have to work the next day.
GSN: Conversely, do you sense resentment from mid-career and senior colleagues toward younger surgeons assuming such flexibility as a given?
Dr. Behrns: I think the resentment started to fade a few years ago. I’d say now there’s an improved understanding for the need for work–life balance. A fair number of senior surgeons want to retire early because their work is not enjoyable, or they have issues with drugs or alcohol, or their family life is not good. So I think people increasingly appreciate the need for balance and understand that an all-work mentality isn’t good for anybody.
Dr. Sweeney: Potentially. There are still some people here who think the more you do, the more powerful you are. In my experience, the busiest guy also tends to be the most unhappy guy and the most difficult guy to be around. We encourage balance. There may be people who look down their nose at that, but they’re in the minority here. All the same, we’re still pretty productive. We focus as much on productivity in this organization as in any other, but having a sense of balance is really important. When people are happy, I think they tend to be more productive as well.
Dr. Meyers: What I sense is that people are not resentful of the concept, but they are less understanding of the actual execution of it, particularly if it results in some people having to shoulder a disproportionate share of undesirable work. In some camps, especially the more senior camps, there are still vestiges of “Well, I did it, why can’t everybody else do it?” That is a challenge for people to get past.
Dr. Smith: Honestly, most of what I hear is a bit of joking about it, a broader acknowledgment that probably the young people have it right and that we were the idiots who gave away our lives. I think most of the people in my age range—I finished my residency in 1989 and have been a program director for the last 10 years—think we were crazy and that the direction things are headed in now make a lot more sense. So I don’t hear a lot of genuine resentment. I think we all agree that this approach is better.
GSN: Why is retirement so hard on surgeons, and what can colleagues do to help ease senior surgeons into retirement?
Dr. Behrns: We work hard to achieve a certain place and status in our profession, and planning for retirement is just not in the lexicon of surgeons. I think phased retirements are a good idea, where people reduce their workload and slowly move into a less prominent role. Also, we don’t educate surgeons very well about the transition into retirement. We could do a better job of that, holding seminars about how to prepare for life after being the busiest surgeon in the place. That’s one part of faculty development that should get more attention. We expect people to do it on their own, but I think we need more programs to address it.
Dr. Sweeney: I’ve started thinking about this for myself. The thing I do most is spend time with my family. At some point, my kids will grow up and move off and have families of their own. So I’m starting to realize there might be a gap for me. The problem with being a doctor is that it’s all oriented around the individual achieving his or her goal, with no orientation around being part of a team or thinking past that singular goal. We need to start thinking early, way before retirement, about what makes us feel fulfilled outside the operating room. We also need to take care of ourselves so that we can enjoy being active after retirement.
Dr. Meyers: I’m not sure I have a whole lot of insight with the latter part of that question. But the first part is that so many surgeons in particular, and physicians in general, dedicate their lives to what they do professionally. It was all they did, all they knew, how they identified themselves. It’s hard to find something to fill that void. I think the biggest thing the profession can do to help is figure out opportunities for people to stay engaged without practicing, and I think we’ve underutilized surgeons who are no longer practicing. Certainly there are educational opportunities; I think a lot of institutions that train residents would be happy to have retired surgeons’ help.
Dr. Smith: I have trouble with this question because a number of my senior partners have passed through retirement age and they’ve all been pretty successful. One, who was counting down the days, retired the minute he was eligible to get money out of his retirement funds and never looked back. Another retired partner, one of the hardest-working surgeons I’ve ever known, said he can’t believe how much better he feels without the pressure and tension. Those two have reveled in the freedom from responsibility that comes with retirement, doing all the things they want to do. Personally, I have a lot of hobbies that are very time-consuming, and grandkids I love to spend time with. When I get to the point of retirement, I won’t have any trouble finding things to do. Maybe that’s the key to answering the question: Encourage people to pick up hobbies and other things to do.